How to Manage Social Media for a Company: Week-1 Plan

It’s your first morning owning this. Someone forwarded you a spreadsheet titled “socials” and walked away. Now you’re staring at six accounts: Facebook, Instagram, LinkedIn, a TikTok nobody’s touched since last summer, an X account, and a Google Business Profile you didn’t even know was your job. Nobody handed you a manual for how to […]

How to Respond to Negative Reviews Across Every Location (Without Drowning)

You run reviews for dozens of locations, so your Monday starts with a screenshot. A regional manager has forwarded a two-star Google review from one of your stores, angry and specific, and it’s already six weeks old. You didn’t see it because it lives in a platform you don’t check, and the corporate spreadsheet that […]